Frequently Asked Questions
Everything you need to know about our handcrafted leather goods.
What kind of leather do you use for your products?
We exclusively use high-quality, full-grain cow leather. As a natural material, each piece features unique markings and characteristics that develop a beautiful patina over time.
How long will it take for my order to arrive?
Standard domestic shipping typically takes 3-5 business days. International orders can take between 7-14 business days depending on the destination and customs processing.
Can I return my item if I am not satisfied?
Yes, we offer a 30-day return policy for unused items in their original packaging. Please note that personalized or embossed items are final sale and cannot be returned.
Do you offer international shipping?
We ship worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location and the weight of your order.
How should I care for my MAHI Leather bag?
We recommend applying a high-quality leather conditioner every 3-6 months. Avoid prolonged exposure to direct sunlight and heavy rain to maintain the leather's integrity.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.